FreeStyle Libre System FAQs

The FreeStyle Libre system has been reimbursed, as of the 3rd of April 2018, for some patients aged between 4 and 21 years.

^Eligibility Criteria:

1. Type 1 Diabetes

2. Children and young adults aged 4 - 21 years

3. Patients using multiple daily injections of insulin or insulin pump therapy

4. Patients who have increased blood glucose testing requirements (≥8 times daily)

5. Frequent episodes of diabetic ketoacidosis (DKA) or hypoglycaemia which have included hospital admissions

6. Patient is not pregnant.

We have a multi‐channel education and support programme for both patients and clinicians to ensure that the UK and Ireland diabetes community is able to benefit from this reimbursement decision in the most responsible way possible.

We are in direct communication with CCGs and the wider healthcare economy to ensure that those intensively using insulin are given access to this innovative technology in the months and years ahead.

The FreeStyle Libre system has been reimbursed, as of the 3rd of April 2018, for some patients aged between 4 and 21 years.

^Eligibility Criteria:

1. Type 1 Diabetes

2. Children and young adults aged 4 - 21 years

3. Patients using multiple daily injections of insulin or insulin pump therapy

4. Patients who have increased blood glucose testing requirements (≥8 times daily)

5. Frequent episodes of diabetic ketoacidosis (DKA) or hypoglycaemia which have included hospital admissions

6. Patient is not pregnant.

If you have a faulty FreeStyle Libre reader, please contact our dedicated Healthcare Professional Customer Services team on 1800 77 66 33. If you need additional FreeStyle Libre readers and/or FreeStyle Libre system starter packs, please contact your territory manager.

If the patient is suitable for the FreeStyle Libre system, FreeStyle Libre readers can be accessed free of charge from their healthcare professional.

The FreeStyle Libre sensors are only available from Abbott via the portal /pharmacy

This service is not possible. Delivery will be between 8am and 6pm on weekdays.

There is no charge for standard delivery from Abbott.

UPS will try and redeliver up to 3 times to the pharmacy.

Yes, from a person who is authorised to accept pharmacy deliveries.

All faulty good investigations are handled directly by Abbott. Please contact our dedicated Healthcare Professional Customer Services team on 1800 77 66 33  (Mon - Fri 8am - 5:30pm excluding Bank Holidays).

If you are part of a pharmacy chain, we have been working with your head office to pre-register you with an account. We have supplied them with your username and password which they should be able to share with you.

If you are an independent pharmacy, please register for an account at: /pharmacy. Your account should be activated within 24 hours and you will receive an email notification that your account has been approved.

Once you have an account, you can place your order straight away.

In the vast majority of cases, stock will be delivered within 24 hours to the pharmacy, or the pharmacy counter within a store. The stock needs to be signed off by a pharmacy employee.

You will be provided with a tracking number from our partner UPS for each parcel. You can track using the information and links contained in the notification you receive via UPS.

You will be invoiced for payment via email. Payment is due within 30 days of the end of the month. You can pay via direct debit or BACs.

We have spent a significant amount of time planning for any consequent increase in patient demand. We have, for example, deployed additional customer services representatives to help deal with inbound enquiries over the coming months.

Our clinical trial data and our application for reimbursement have focused on patients who intensively use insulin, Type 1 or Type 2.

We have a multi‐channel education and support programme for local health economies (and patients and clinicians) to ensure that the UK diabetes community is able to benefit from this reimbursement decision in the most responsible way possible.